Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”) and TwoFeetUp Studio B.V. (“Company”, “we”, “us”) governing your access to and use of the TalkToCRM platform and related services.

By creating an account, accessing, or using TalkToCRM, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use TalkToCRM.

TalkToCRM is a business-to-business (B2B) software-as-a-service (SaaS) platform designed for sales professionals and teams. The platform provides the following core capabilities:

• Recording and storing sales conversations
• Transcribing audio recordings using third-party transcription services
• Generating AI-powered summaries, action items, and structured data from conversations
• Synchronizing conversation data to supported CRM platforms (HubSpot, Salesforce, Pipedrive)

We reserve the right to modify, update, or discontinue features of the service at any time. We will provide reasonable notice of material changes that affect your use of the platform.

To use TalkToCRM, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Provide truthful and accurate registration information
• Keep your login credentials secure and not share them with unauthorized parties
• Enable two-factor authentication when available for enhanced security
• Notify us immediately at [email protected] if you suspect unauthorized access to your account

Organization administrators are responsible for managing team member access and permissions within their organization. We are not liable for any loss or damage arising from your failure to secure your account.

You agree to use TalkToCRM only for lawful business purposes and in compliance with all applicable laws and regulations, including data protection laws such as the GDPR. You must not:

• Record conversations without the consent of all parties where required by applicable law
• Use the service to store or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to other accounts, systems, or networks
• Reverse-engineer, decompile, or disassemble any part of the platform
• Use the platform in a way that could damage, disable, or impair the service for other users
• Resell, sublicense, or redistribute access to TalkToCRM without our written consent

You are solely responsible for ensuring that your use of conversation recording features complies with all applicable consent and notification requirements in your jurisdiction.

Your data: You retain all ownership rights to the data you upload, record, or create using TalkToCRM, including conversation recordings, transcripts, and any content synced to your CRM. We do not claim ownership of your data. You grant us a limited license to process your data solely for the purpose of providing and improving the service.

Our platform: TalkToCRM, including its software, design, logos, documentation, and underlying technology, is the intellectual property of TwoFeetUp Studio B.V. These Terms do not grant you any rights to our intellectual property except the limited right to use the service as described herein.

Feedback: If you provide suggestions, feature requests, or other feedback about TalkToCRM, we may use that feedback without restriction or obligation to you.

TalkToCRM integrates with third-party CRM platforms including HubSpot, Salesforce, and Pipedrive. By connecting a third-party integration, you authorize us to exchange data between TalkToCRM and the connected platform on your behalf.

Third-party integrations are governed by the respective third party’s own terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services. You are responsible for reviewing and complying with the terms of any third-party service you connect to TalkToCRM.

You may disconnect any third-party integration at any time from your account’s integration settings. On disconnect, we immediately revoke and delete the associated OAuth tokens and stop reading or writing data from that platform. Any records we previously wrote to your CRM (such as HubSpot Notes, Tasks, or activity entries) remain in your CRM under your control — we do not delete or retract them on disconnect.

We may add, modify, or remove supported integrations at any time. If we discontinue support for an integration you rely on, we will provide reasonable advance notice.

TalkToCRM uses artificial intelligence and large language models to generate transcripts, summaries, action items, and other structured data from your conversations. AI-generated content is provided on an “as-is” basis and may contain inaccuracies, omissions, or errors.

You acknowledge and agree that:

• AI-generated content should be reviewed before relying on it for business decisions
• We do not guarantee the accuracy, completeness, or reliability of AI-generated output
• AI outputs do not constitute professional, legal, or financial advice
• We do not use your conversation data to train AI models; your data is processed solely to deliver the service to you

Access to TalkToCRM is provided on a subscription basis. By subscribing to a paid plan, you agree to pay all applicable fees as described at the time of purchase. All prices are exclusive of applicable taxes (including VAT) unless otherwise stated.

Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; no prorated refunds are provided for partial billing periods.

We reserve the right to change our pricing with at least 30 days’ notice. Price changes will take effect at the start of your next billing cycle following the notice period.

We strive to maintain high availability of TalkToCRM but do not guarantee uninterrupted or error-free operation. The service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.

We will make commercially reasonable efforts to provide advance notice of planned maintenance that may cause significant service disruption. We are not liable for any loss or damage resulting from service interruptions, whether planned or unplanned.

To the maximum extent permitted by applicable law, TwoFeetUp Studio B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of TalkToCRM.

Our total aggregate liability for any claims arising under or in connection with these Terms shall not exceed the total amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

This limitation of liability applies regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.

You may terminate your account at any time by contacting us at [email protected] or through your account settings. Upon termination, your right to access TalkToCRM ceases immediately.

We may suspend or terminate your access to TalkToCRM at any time if you breach these Terms, engage in conduct that is harmful to other users or the platform, or fail to pay applicable fees. Where possible, we will provide notice and an opportunity to remedy the breach before termination.

Upon termination, we will retain your data for 90 days to allow you to export it. After this period, your data will be permanently deleted in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination (including limitation of liability, governing law, and intellectual property provisions) shall survive.

We may update these Terms from time to time. When we make material changes, we will notify you via email or through a prominent notice on the platform at least 30 days before the changes take effect. The “Last updated” date at the top of this page indicates when these Terms were last revised.

Your continued use of TalkToCRM after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the service and terminate your account.

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts in Amersfoort, the Netherlands.